SITEQUANT · HELP
Support & Grievance
For product support, account access, privacy requests, billing questions or complaints, contact the SiteQuant operator.
Operator and contact person
Lekhraj Rotti
Individual operator, SiteQuant
Pune, Maharashtra, India
Email: [email protected]
The public support and grievance contact is [email protected]. This inbox is intended for product support, account access, privacy requests, billing questions and complaints.
Submit a support request
What to include
- Use a subject such as “Account access”, “Privacy request”, “Billing” or “Grievance”.
- Describe the issue and when it occurred.
- Include your SiteQuant account email if relevant.
- Never send passwords, one-time codes, backup passphrases or full payment-card details.
Handling process
We aim to acknowledge support requests within two working days and provide an update or resolution as soon as reasonably possible. Complex issues may take longer; we will explain if additional time is needed. Statutory timelines, where applicable, take precedence.
For account-security concerns, include “URGENT – ACCOUNT SECURITY” in the subject. Do not use this channel for emergencies or safety-critical construction decisions.